TERMS OF SERVICE

Last Updated: July 3, 2026

These Terms of Service (“Terms”) govern your use of the website operated by GoldLeaf Supply (“we,” “us,” “our”). By accessing or purchasing from this website, you agree to be bound by these Terms.

1. Company Information

This website is operated by GoldLeaf Supply.
Contact: shop.goldleafsupply@gmail.com

2. Eligibility

You must be of legal age in your jurisdiction to use this website or make a purchase.

3. Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our sole discretion, including suspected fraud, payment issues, or stock limitations.

4. Product Fulfillment

Products are fulfilled through third-party suppliers and logistics providers. This may include overseas fulfillment. Packaging, shipping origin, and delivery times may vary.

5. Shipping Risk Transfer

Once an order has been dispatched and handed over to the carrier, responsibility for delivery transfers to the customer. We are not liable for delays, loss, or damage caused by carriers or customs.

6. Prohibited Use

You agree not to use this website for unlawful purposes or activities that may damage or impair the website or services.

7. Limitation of Liability

To the fullest extent permitted by law, GoldLeaf Supply shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our products or services.

8. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to carrier delays, customs issues, supplier disruptions, natural disasters, or global events.

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SHIPPING POLICY

1. Processing Time

Orders are processed within 1–3 business days after payment confirmation.

2. Shipping Times

Estimated delivery times:

• Canada & USA: 7–15 business days
• International: 10–20 business days

These are estimates only and are not guaranteed.

3. Delays

Delays may occur due to customs, carrier issues, or supplier processing times. These are outside of our control.

4. Tracking

Tracking information is provided when available. Updates may take several days to appear.

5. Address Accuracy

Customers are responsible for entering correct shipping information. We are not responsible for orders shipped to incorrect addresses provided by the customer.

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REFUND & RETURN POLICY

1. Final Sale Policy

All sales are final once an order is processed.

2. Exceptions

If an item arrives damaged, defective, or incorrect, customers must contact us within 7 days of delivery.

3. Non-Delivery Cases

If an order has not arrived within the estimated delivery window, customers may contact us for assistance.

4. Resolution

Where applicable, resolutions may include replacement or store credit at our discretion.

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PRIVACY POLICY

We collect personal information including name, address, email, phone number, payment details, and order history to process orders and provide customer support.

We may share information with Shopify, payment processors, shipping and fulfillment partners, and marketing providers where necessary to operate the business.

We use this information to:

• Fulfill orders
• Process payments
• Provide customer support
• Improve website experience
• Prevent fraud

We do not sell personal information.

You may request access, correction, or deletion of your data by contacting:
shop.goldleafsupply@gmail.com

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LIMITATION OF LIABILITY

To the maximum extent permitted by law, GoldLeaf Supply shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

All products are provided “as is” without warranties beyond those required by law.

Use of all products is at the customer’s own risk.