Shipping policy

📦 Shipping Policy


Thank you for shopping with Eco-Luxury Home Essentials. We strive to deliver high-quality home essentials with transparency and care. Below is everything you need to know about our shipping process.

🚚 Processing Time

Orders are processed within 2–5 business days after payment confirmation.
We do not process or ship orders on weekends or holidays.

🌍 Shipping Times & Delivery

Region Estimated Delivery Time
Canada 7–15 business days
United States 7–15 business days
UK / Europe 10–20 business days
Australia 10–20 business days
Other Regions 12–25 business days (varies)

Note: Times may vary due to customs, courier delays, or holiday surges.

🔎 Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

If you don’t see your tracking email, check your spam/junk folder or contact us.

🚨 Shipping Delays & Exceptions

We are not responsible for delays caused by:

  • Courier issues

  • Customs clearance

  • Natural disasters or global events

We’ll do our best to assist, but once a package leaves our warehouse, transit times are out of our direct control.

❌ Wrong Address Disclaimer

Please double-check your shipping address at checkout.
We are not responsible for lost items due to incorrect or incomplete addresses provided by the customer.

📦 Lost or Stolen Packages

If your tracking status shows “Delivered” but you didn’t receive it:

  • First, check with neighbors or your local courier.

  • If still unresolved, contact us within 7 days of the delivery notice. We’ll open an investigation and assist where possible.

🛫 International Duties & Taxes

Some international orders may be subject to duties or import taxes. These charges are the buyer’s responsibility.

💬 Need Help?

Email: shop.goldleafsupply@gmail.com
Phone: 437-460-1635